Laura Marriott, CEO of NeoMedia, shares her expertise in mobile marketing by providing a few pointers on how businesses should implement QR codes.
Mobile barcodes are turning up everywhere – buses, magazines, television, bar coasters. According to recent research from comScore, 14 million U.S. mobile phone users scanned QR or barcodes in June alone, mostly via newspapers, magazines and product packaging, both at home and in-store. My company’s own data reveals that barcodes that offer access to a discount or coupon or that allow the consumer to learn more about a product or service are the most popular.
Given that mobile barcodes are finally cracking the mainstream, they have enormous potential to present brands with brilliant results. Here are five mobile barcode best practices to help ensure a successful campaign.
1. Be Everywhere
Mobile barcodes should be incorporated into all digital and traditional media so the consumer has 360-degree exposure to the mobile marketing campaign. This will also ensure that consumer experience, dialogue and interactivity are at the heart of the campaign and not simply an afterthought.
2. Drive Value and Make it Easy
Giveaways, discounts, free tickets and exclusive access will compel consumers to interact with and scan your code. If your code simply offers the customer a chance to view a TV advertisement or link to a website, it’s best to try again. Scanning a barcode should provide the consumer with a brand experience that is exclusive, dynamic and interactive.
Take into account where a mobile barcode is located on the ad. Consumers must be able to find it easily and scan it quickly. For outdoor ads, place the code at eye or arm-level. In a print ad, the barcode should not fall over a fold as this will hamper scanning. Be sure to leave some white space around the mobile barcode, and use a minimum of 1 x 1-inch print specification. For TV or cinema, the code should to remain onscreen long enough for the viewer to launch the scanning application and scan the code.
3. Keep it Simple
Branded or custom QR codes are certainly getting some buzz, but it’s also important to create a code everyone can recognize. Producing your code in simple black and white checkered format will increase the number of phones and code readers that can scan it. Also, ensure you use global, open standards (i.e. Datamatrix) to maximize universal customer reach and impact.
4. Build Customer Affinity
Remember that the consumer who has just scanned your code is on the move. She will be viewing the brand content on a mobile screen and, therefore, expects instant results. Make sure the barcode links through to a mobile-enabled site rather a PC-designed site. Remember that “dead links” (codes that go nowhere or deliver the wrong information) are the equivalent of a slammed door — the consumer will not try again.
Matthias Galica, the CEO of ShareSquare, provides tips for marketers and brands using QR codes, and specifically emphasizes testing a barcode for functionality across a variety of devices and scanner applications before launching. It’s important, especially because the consumers that scan codes are likely tech-savvy and vocal — the kind of consumers you want on your side.
5. Account for Objectives and Analytics
Boost sales, increase customer engagement, build brand loyalty, educate your audience. Whatever the campaign objective, be sure to define its goals before integrating a mobile barcode. Consider monitoring the campaign via a barcode management platform. Your business will be able to leverage the provider’s expertise, better assess your campaign effectiveness and evaluate its real-time success through analytics.